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Guarantee and return terms
All products are covered by a 24 month consumer guarantee. For complaints, please call our call center on +90 212 518 10 10
Products may only be returned if they are unused and intact, within a period of fifteen (15) days from the delivery date. The customer may send an e-mail that includes the receipt and a note explaining the reason for the product being returned.
The return of broken products as well as products with damaged packaging will not be accepted and will not be eligible for refund from . In the event that the customer returns a product, the customer is responsible for returning the product in the condition that it has been purchased, and if the product has been used, the customer is responsible for any loss of value of the product.
Customers reserve the right to cancel the purchase of any product by calling Antakya Ipekcilik customer services before the product is shipped.